# Shipping Policy
## Where We Ship
Kiichpam offers free standard shipping worldwide.
## Order Processing
Orders are typically processed within 1 to 3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Once an order has been processed and tracking becomes available, tracking information will be sent to the email address used at checkout.
## Shipping Time
After an order has shipped, estimated delivery is typically 5 to 12 business days.
Shipping times are estimates and may vary depending on the destination, product availability, fulfillment location, carrier delays, customs processing, weather, holidays, or other circumstances outside of our control. Delivery dates are not guaranteed.
## Shipping Costs
Kiichpam offers free standard shipping on all orders.
## Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
support@kiichpam.com
We will do our best to update the address before the order has been processed, but we cannot guarantee changes once an order has been processed or shipped.
## Lost or Delayed Packages
Tracking updates can take 24 to 48 hours to appear after tracking becomes available.
If your package is delayed, lost, or marked as delivered but has not been received, contact us at:
support@kiichpam.com
Please include your order number and the email address used at checkout. We will review the order and assist where possible.
## Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
support@kiichpam.com
Please include:
- Your order number
- A clear photo of the item
- A clear photo of the packaging
- A short description of the issue
If approved, we will provide a replacement or refund.
## Returns
For information about returns and refunds, please review our Refund & Return Policy.
## Contact Us
If you have questions about your order or this Shipping Policy, contact us at:
support@kiichpam.com
