FAQ
Frequently Asked Questions
Where does Kiichpam ship?
Kiichpam currently ships within the United States only.
How long does shipping take?
Orders are typically processed within 1 to 3 business days after payment is received. Estimated delivery time is typically 5 to 12 business days after processing. Shipping times may vary depending on product availability, carrier delays, holidays, weather, or other circumstances outside of our control.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you need help tracking your order, contact us at: shopkiichpam@gmail.com. Please include your order number and the email address used at checkout.
Can I change my shipping address after ordering?
If you entered the wrong shipping address, contact us as soon as possible at: shopkiichpam@gmail.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
What is your return policy?
You may request a return within 30 days from the date of payment. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. Due to health, safety, and sanitation guidelines, certain personal care, apparel, or intimate items are not eligible for return once opened or worn. Customers are responsible for return shipping costs. For full details, please review our Refund & Return Policy.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at: shopkiichpam@gmail.com. Please include your order number, photos of the item and packaging, and a short description of the issue.
How do I care for / wash my products?
Please refer to the specific care instructions, labels, or user manuals included with your product packaging to ensure its longevity.
Are results guaranteed?
Results and product experiences may vary. All products are intended to support your daily routine and should be used as directed.
How can I contact Kiichpam?
You can contact us at: shopkiichpam@gmail.com. We do our best to respond within 24 to 48 business hours.