FAQ

# Frequently Asked Questions

## Where does Kiichpam ship?

Kiichpam offers free standard shipping worldwide.

## How long does shipping take?

Orders are typically processed within 1 to 3 business days after payment is received.

Estimated delivery is typically 5 to 12 business days after processing, depending on the destination. Delivery times may vary because of product availability, carrier delays, customs processing, holidays, weather, or other circumstances outside of our control.

## How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

If you need help tracking your order, contact us at support@kiichpam.com. Please include your order number and the email address used at checkout.

## Can I change my shipping address after ordering?

If you entered an incorrect shipping address, contact us as soon as possible at support@kiichpam.com.

We will do our best to update the address before the order is processed, but we cannot guarantee changes once an order has been processed or shipped.

## What is your return policy?

You may request a return within 30 days of delivery. To be eligible for a return, your item must be unused, unworn, in its original condition, and returned with all original packaging and tags.

For hygiene and safety reasons, certain intimate apparel items are not eligible for return once opened, worn, or washed. Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.

For full details, please review our Refund & Return Policy.

## What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@kiichpam.com.

Please include your order number, clear photos of the item and packaging, and a short description of the issue.

## How do I care for my product?

Please follow the care instructions on the product label or packaging. If you have a question about a specific item, contact us at support@kiichpam.com before washing or using it.

## Are results guaranteed?

Fit, comfort, and product experience vary from person to person. Please review the product details and size guide before ordering.

## How can I contact Kiichpam?

You can contact Kiichpam at support@kiichpam.com. We aim to respond within 24 to 48 business hours.