# Refund & Return Policy
At Kiichpam, we want you to feel confident with your order. You may request a return within 30 days of delivery.
## Return Window
You have 30 days from the delivery date to request a return.
To be eligible for a return:
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- The item must be returned with its original packaging and tags, where applicable.
- The item must not show signs of wear, washing, misuse, or damage.
- You must provide your order number or proof of purchase.
For health, safety, and hygiene reasons, intimate apparel and other wearable items are not eligible for return once worn, washed, or opened.
## Return Shipping
Customers are responsible for return shipping costs unless an item arrives damaged, defective, or incorrect.
Return shipping costs are non-refundable. We recommend using a trackable shipping service, as Kiichpam is not responsible for return packages that are lost in transit.
## Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved.
If approved, your refund will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear on your bank or card statement, depending on your payment provider.
## Non-Refundable Items
We cannot accept returns for:
- Items returned more than 30 days after delivery.
- Items that have been worn, washed, opened, damaged through misuse, or improperly handled.
- Orders without proof of purchase.
- Return shipping costs.
## Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
support@kiichpam.com
Please include:
- Your order number
- A clear photo of the item
- A clear photo of the packaging
- A short description of the issue
If approved, we will provide a replacement or refund.
## How to Start a Return
To request a return, contact us at:
support@kiichpam.com
Please include your order number and the reason for your return request. Returns sent without contacting us first may not be accepted.
